Dell, a global IT company, announces the launch of Dell Branded Services in Ethiopia through its local partners on Wednesday July 17th.
Making the announcement officials from Dell regional office say that the branded services include pro support, support services offer that enables access for customers to Dell’s technical support capabilities and Dell spare parts network and Dell certified field engineers in Ethiopia.
The new Dell branded services are part of the transformation that the IT operator has put in place five years ago. According to a press statement from the company, the services launched also include advancement of support and technical expertise with around-the-clock telephone diagnosis, local Dell owned parts inventory and onsite service delivered by Dell’s certified service partners.
“Our customers in Ethiopia will now get all the benefits of Dell’s Pro Support services in the exact same manner as customers in Europe and the US,” said Stewart van Graan, Dell’s General Manager for Southern and Central Africa.
“It enables us to provide options for spare parts delivery and on-site engineering resources for our customers,” said John Reynolds, services director for Eurpo, Middle east and Africa, adding the services include protection and advisory options for commercial customers.
“Most challenges customers faces are because of not understanding ways of configuring devices,” says John who adds the telephone lines that customers use in order to get solution for their Dell technology problems besides seeking help enables customers solve their problems with the assistance of technical team from the other end.
According to the officials, trained and certified technical team is ready through the company’s local partners, including telephone lines as well as other IT infrastructure in order to start the services.Caption: Stewart Van Graan (far right) Photo – Addis Standard